Frequently Asked Questions

Question: I’m experiencing difficulties placing an on line order and checking out

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage

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Question: How do I print my e mail voucher?

Answer: Your voucher will arrive by e mail as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the spec of your printer.

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Question: What delivery and postal options do I have?

Answer:

• Gift Vouchers can be emailed free of charge.
• Can be mailed 1st class in a black and gold foiled 'a gift for you' wallet with the voucher printed on Witchery headed paper for £5.95
• Signed for option available
• For international postage outside of UK and Channel Islands, please contact the venue directly to arrange international surcharge payments.

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Question: Can I have a VAT receipt for my purchase

Answer: We do not supply VAT receipts on voucher sales; however VAT receipts can be issued on the redemption of the voucher

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Question: I’ve received my voucher and there is a mistake on it can I get it amended?

Answer: Yes please do contact us, we can amend or re issue a voucher

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Question: I’ve lost my voucher can I still make a booking?

Answer: Vouchers can be retrieved from the system and re issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query

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Question: Can I extend or refund my voucher?

Answer: Unfortunately vouchers cannot be extended or refunded

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Question: I have only part used my voucher, can I carry forward the balance

Answer: All vouchers are for a single transaction.

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Question: How do I redeem my voucher?

Answer: Prior booking is essential and can be achieved by making a reservation directly through our website www.thewitchery.com . You can add your voucher number to the notes of the reservation.